Webinar · Nov 5-6

AI for Contact Center Leaders

Quality Assurance Tools in 2026

95% of AI pilots fail

Be within the successful 5%

More Rule of Thumb cases

Book your seat now!

In our previous session, we explored practical AI use cases and tools for contact centers — from voice and chatbots to assistants and QA automation.

This time, we’ll focus on how modern QA tools can power entire ecosystems of automated scoring, compliance, and analytics:

performance

Agent performance review through metrics and score sheets
script

Monitoring script and policy adherence with automatic divergence detection
confidencial

Ensuring confidentiality and compliance (e.g., DSGVO, internal policies)
detect

Detecting fraud and irregular patterns for further investigation
insights

Generating internal business insights from interaction data
zip

Archiving transcripts for forensic analysis and full-text retrieval

Book your seat now!