QAWacht

AI-powered Quality Assurance by SoftBCom

100% control of voice communication

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Automatic evaluation of all conversations

Customizable metrics

Flexible settings

Secure processing of personal data

Web interface for QA managers

Multi-language

No integration needed: start in under 15 minutes

No fixed-term contract is required

Control of conversations quality

100% of live dialogs
No integration with contact center software needed
Start in under 15 minutes
Fully automatic
Default metrics criteria available
Fully customable criteria in natural language
Results with minimal delay

People can’t control all conversations, but AI can. We offer automation and freedom from routine.

Reviews

Dashboard and reports for QA managers
Flexible ranges in metrics criteria
Possibility of manual verification based on transcriptions
The last word always remains with the entitled QA manager

The QA manager in charge of quality control can review scores provided by the system for each dialogue, analyze transcript and review metrics’ parameters for future assessments. Based on the analysis, scores may be adjusted manually.

Reports and Dashboards

Detailed reports
Filters by agent, by metric, by project etc.
Dashboard with consolidated data and trends
Exporting detailed data to XLS/CSV

The QA manager may set filters in quality reports to select targets for manual verification analysis. Weak points of a given employee can be quickly identified and amended.

Independence

Use of QAWacht is independent of the contact center platform
Downloadable connector: no integration needed
API for integration is available on project basis
Call recording is not used
Works with any softphone/web phone models implemented in Contact Centers

Flexibility and modularity

The system can be used:
- In the cloud (SaaS)
- In a private cloud / on-site
Interchangeable LLMs
English, German or Russian preinstalled for admin interface and analysis
Any language for analysis on demand

We closely follow market developments and use the best tools available.

Free trial

Get started with QA Wacht for free. Experiment with metrics and reports, save money on quality assurance management from day 1.

FREE

Up to 30 days *

Up to 5 agents

Full functionality

No credit card needed

Seamless transition to paid project

LLM input / output cost included

Get started

Business

Start your quality assurance project now!

$10** / month per agent

Up to 2 000 agents

Pay as you go

SaaS

Start in 15 mins with downloadable connector

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Enterprise

Special conditions for large organizations

Ask for prices

Over 2 000 agents

Dedicated support

Custom pricing

On-premise / private cloud possible