--- title: SoftBCom Quality Assurance | SoftBCom.com description: Enhance voice communication quality with SoftBCom's AI-powered solution, offering customizable evaluations, automated insights, and independent functionality for effective quality assurance. image: https://www.softbcom.de/hubfs/image-1.jpg --- ![softbcom-logo-black-letters](https://www.softbcom.de/hubfs/softbcom-logo-black-letters.svg) Solutions [Contact Center](https://www.softbcom.com/contact-center?hsLang=en) [AI-Based Quality Assurance](https://www.softbcom.de/en/quality-assurance) [Managed Outbound](https://www.softbcom.de/en/managed-outbound?hsLang=en) [Help Desk](https://www.softbcom.com/help-desk?hsLang=en) [ABOUT US](https://www.softbcom.com/about?hsLang=en) [Contact Us](https://www.softbcom.com/schedule-a-meeting?hsLang=en) en - [English](https://www.softbcom.de/en/quality-assurance) - [Deutsch](https://www.softbcom.de/quality-assurance) Solutions [Contact Center](https://www.softbcom.com/contact-center?hsLang=en) [AI-Based Quality Assurance](https://www.softbcom.de/en/quality-assurance) [Managed Outbound](https://www.softbcom.de/en/managed-outbound?hsLang=en) [Help Desk](https://www.softbcom.com/help-desk?hsLang=en) [ABOUT US](https://www.softbcom.com/about?hsLang=en) [Contact Us](https://www.softbcom.com/schedule-a-meeting?hsLang=en) # QAWacht ## AI-powered Quality Assurance by SoftBCom ### 100% control of voice communication for contact centers and front desks [Start free trial!](https://qawacht.softbcom.com/signup) #### Automatic evaluation of all conversations #### Customizable metrics #### Flexible settings #### Secure processing of personal data #### Web interface for QA managers #### Multi-language #### No integration needed: start in under 15 minutes #### No long-term commitment — cancel anytime ## The most important features of the system ![Control](https://www.softbcom.de/hubfs/Control.svg) #### Control of conversations quality - 100% of dialogs - No integration with contact center software needed - Start in under 15 minutes - Fully automatic - Default metrics criteria available - Fully customable criteria in natural language - Immediate results **People can’t control all conversations, but AI can. We offer automation and freedom from routine.** ![Reviews](https://www.softbcom.de/hubfs/Reviews.svg) #### Reviews - Dashboard and reports for QA managers - Flexible ranges in metrics criteria - Possibility of manual verification and correction based on transcriptions - The last word always remains with the entitled QA manager **The QA manager in charge of quality control can review scores provided by the system for each dialogue, analyze transcript and tune metrics’ parameters for future assessments. Based on the analysis, scores may be adjusted manually.**   ![](https://www.softbcom.de/hubfs/Agent.jpg) ![](https://www.softbcom.de/hubfs/121.jpg) ![](https://www.softbcom.de/hubfs/Dialog%20and%20scores.png) ![](https://www.softbcom.de/hubfs/Help.png) ![](https://www.softbcom.de/hubfs/Quality%20Indicators.png) ![](https://www.softbcom.de/hubfs/Report.png) ## Other features ![reports](https://www.softbcom.de/hubfs/reports.svg) #### Reports and Dashboards - Detailed reports - Filters by agent, by metric, by assessment parameter value, etc. - Dashboard with consolidated data and trends - Exporting detailed data to XLS/CSV **The QA manager may set filters in quality reports to select targets for manual verification analysis. Weak points of a given employee can be quickly identified and amended.** ![Independence](https://www.softbcom.de/hubfs/Independence.svg) #### Independence - Use of QAWacht is independent of the contact center platform - No integration needed - API for integration is available on project basis - Call recording is not used - Works with any softphone/web phone models implemented in Contact Centers ![Modularity](https://www.softbcom.de/hubfs/Modularity.svg) #### Flexibility and modularity - The system can be used: - In the cloud (SaaS) - In a private cloud / on-premise - Interchangeable LLMs - English and German preinstalled for admin interface and analysis - Any agent language on demand **We closely follow market developments and use the best tools available.**     ## Pricing   #### Free trial Get started with QA Wacht for free. Experiment with metrics and reports, save money on quality assurance management from day 1. ## FREE Up to 30 days \* Up to 5 agents Full functionality No credit card needed Seamless transition to paid project LLM input / output cost included [Start free trial](https://qawacht.softbcom.com/signup) #### Business Start your quality assurance project now! ## $10 / month / agent\* promotional price \* Up to 2 000 agents Pay as you go SaaS Start in 15 mins with downloadable connector Cancel anytime [Get started](https://qawacht.softbcom.com/signup) #### Enterprise Special conditions for large organizations ## Ask for prices Over 2 000 agents Dedicated support Custom pricing On-premise / private cloud possible [Contact us](https://www.softbcom.com/schedule-a-meeting?hsLang=en) \* Limited offer until 30.06.2025, price fixed for 2 years   [![softbcom-logo-white-letters-1](https://www.softbcom.de/hubfs/softbcom-logo-white-letters-1.svg)](https://www.softbcom.de/?hsLang=en) en - [English](https://www.softbcom.de/en/quality-assurance) - [Deutsch](https://www.softbcom.de/quality-assurance) [About Us](https://www.softbcom.com/about?hsLang=en) [Blog](https://www.softbcom.de/blog?hsLang=en) [Xing](https://www.xing.com/pages/softbcomberlingmbh) [Medium](https://softbcom-berlin.medium.com/) Solutions [Contact Center](https://www.softbcom.com/contact-center?hsLang=en) [AI-Based Quality Assurance](https://www.softbcom.de/en/quality-assurance) [Managed Outbound](https://www.softbcom.de/en/managed-outbound?hsLang=en) [Help Desk](https://www.softbcom.com/help-desk?hsLang=en) [Contact](https://www.softbcom.com/schedule-a-meeting?hsLang=en) [+49 30 513 02118](tel:+493051302118) [contactsbc@softbcom.com](mailto:contactsbc@softbcom.com) [Schiffbauerdamm 19, 10117 Berlin, Deutschland](https://goo.gl/maps/c5vWRL1qZzmu3wQW6) [Privacy policy](https://www.softbcom.de/en/privacy-policy?hsLang=en) [Impint](https://www.softbcom.com/imprint?hsLang=en) [General Terms and Conditions](https://www.softbcom.de/gtc?hsLang=en) [SaaS Terms of Use](https://www.softbcom.de/en/saas-terms-of-use?hsLang=en) Copyright © 2003⁠–⁠2026. 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