Webinar · April 28, 6:00 PM CEST | April 29, 10:00 AM CEST

Voice AI Agents for Customer Operations

From Requests to Completed Processes

Live demo of service workflows across retail, wholesale, and manufacturing

Please complete the form to register

What you will see

Execution of real service processes — not just conversations

Voice as an interface to a controlled process engine

Structured, system-ready outcomes from customer interactions

Seamless collaboration between AI agents and human

Fast deployment based on configurable templates and proven components

Example use case: Retail/Delivery

  • Identify the order and its current delivery status

  • Validate the new address

  • Check available delivery options (rescheduling, rerouting, pickup points)

  • Suggest feasible alternatives

  • Update the delivery details and confirm the change

  • Processing a return for various reasons

Value for participants

Identify where voice AI can reliably execute processes — not just assist agents

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Understand how customer interactions can be converted into completed, structured outcomes

See how a modular, process-driven setup enables fast rollout and predictable operations

Who should attend

  • Operations leaders responsible for customer-facing processes

  • CX and customer service managers in retail, wholesale, and manufacturing

  • Support and service leaders handling high volumes of customer requests

  • Digital transformation and process automation managers

  • Decision-makers evaluating AI agents for operational use

Speakers

Vladimir V. Dudchenko Jr.

Managing Director, SoftBCom

Sergej Botschkarev

Head of Sales and Presale, SoftBCom

Webinar format

  • 45-minute live session (presentation and live demo) + Q&A

  • Free participation

  • No technical background required

  • For business audiences only

Please complete the form to register